What are the Security Features and Best Practices for ServiceNow?

In this rapidly changing digital world, it has become necessary to secure the IT infrastructure and data. Well, it has become a major concern for businesses, which are developing and finding a solution for data safety. This is why the frequency of cyberattacks increasing due to tremendous changes in technology. 

But there is an ultimate solution for the same which is known as Service Now. Yes, if you are interested in cybersecurity, you can enroll in the ServiceNow Training. Companies that are using ServiceNow have built-in security mechanisms. So let’s have a look at these features and best practices.

Features and Best Practices for Service Now:

Here we discussed the features and best practices for Service Now that you can implement after taking ServiceNow Training. So let’s have a look at them:

• Test on a Non-Product Instance:

Before you implement any new changes directly, it is necessary to test any non-production instance. Doing this will ensure that everything is fine. Well, this would allow you to understand how the changes will affect your instance security without affecting the performance.

• Update Security Contact Details:

When you store a security contact in the customer account, it is necessary to have always be up to date. Because this contact will be given security-related information. Also, the contact should have a proper understanding of the security policies to act on information. These policies may include security issues, alerts and information on software updates.

• Activate the ServiceNow Plugin:

ServiceNow is efficient in providing a high-security plugin to easily secure the instance. So when this plugin is installed and activated by default new instance in the older one is to be activated manually.  Also the default” deny” property can be enabled to deny read, write, create, and delete tables until permission is provided for a user or role.

• Use Instance Hardening:

It is necessary to frequently monitor and assess your instance’s security level by consulting ServiceNow’s Instance Security Center. This is necessary because it provides a simple overview of configuration and security activity. Well, you can identify the potential issue by enabling notifications. Also, you can use the Secure Coding guide for reference to ensure ServiceNow developers follow security best practices.

• Secure Email Communication:

When you are going to deal with suspicious emails, use the email filters feature set. Also, you can set domain restrictions using system address filters. This will enable users and instances can send to and receive emails from specific domains only. The automatic account creation feature should be enabled when it is necessary and even then, it should be configured securely. Also if your email security environment allows it, you can set up your own email servers for more security.

• Monitor Sensitive Logs:

When any suspicious activity takes place in an organization, it is necessary to identify these activities by monitoring logs. Because these logs contain important security information. The syslog probe can be used to feed specified logs to a syslog server like SIEM for increased monitoring.  Well, you can disable browser SQL error messages to prevent external attackers from exploiting it. 

• Guard Access Control:

When it comes to logging in, it is necessary to ensure that default login credentials are changed as soon as possible. Also when someone tries to log in from unknown IP addresses, it is necessary to ensure that complex passwords and passphrases are used. Don’t forget to remove the “Remember Me” feature that caches login credentials from the login page. When it is possible use SAML along with Multi-Factor Authentication (MFA) for authentication. 

• Update Software and Patches:

Well, you can install platform patches as soon as they are available to ensure the security of the instance and customers. Well, this would also ensure compliance with the EOL policy necessary for continuous support.

Conclusion:

From the above discussion, it can be said that in this changing digital world, it has become necessary to protect sensitive data and IT infrastructure. Getting Service Now Training in Hyderabad can benefit a lot, This is why because of its robust security features and best practices, offers a complete solution for organizations seeking to protect their valuable assets. So if you follow the practices mentioned in the article, your business can improve its security practice.